What OSS BSS transformation is about?
Let’s play biology for some time, we have today an organism to dissect, this organism is called in Latin “Operatorus Telecomus” or simply Operator. In this exercise we want to discover the main parts of this complex organism that can be enhanced and then we see how we can mute it to be better performing.
Under the Microscope, the operator is a complex combination of 3 main entities:
People: The people part is composed of the departments, the hierarchies, the engineers, the managers. People part of the organism has a lot of irrationality, emotions, politics, leaders, followers… This component is known by its resistance to change.
Systems: This is the technological part of the organism; it is composed different IT systems, interconnected sometimes but silo’ed in most of the case. Usually People components are organized around some systems and very loyal to these systems, in many cases it is very difficult to convince these people that their beloved systems are under-performing or need to be replaced or consolidated with others.
Processes: Operator is there to make business, every activity or a set of activities that operator is doing, internally or externally with its customers and partners can be represented as a processes, of course operator is not doing activities for fun, these activities are done for a specific reason which is to provide specific service or product. This concept is created by human to make things easier to quantify, to monitor and to measure. This is what makes Systems and people operates in a streamline way.
These 3 main components of the Operator are depending in each other and changing (let’s call it transforming) one will impact the others, that’s why if you think about a transformation think about the three together and don’t focus on one of them. The gain need to happen from the 3.
Challenges of OSS BSS transformation
As we said earlier: transforming is not an easy task, it has many challenges and one of the most important challenges is to get the idea widely accepted in the organization and that’s why this is highly strategic decision that needs to be coming from the TOP. Another important challenge is how to decompose the transformation idea into a subset of manageable projects with clear dependencies between each other with the most limited impact on the Operator Operations and of course revenues, and to fix this you need to choose the right partner who is equipped with the products (preferably), the tools, the methodology, the experience and the scale to run such projects.
We don’t transform because it sounds cool, and for me this is the number 1 challenge: define why you want to transform and what you want to be transformed to. A good OSS BSS transformation can cost you time and money but the results will be amazing, a bad transformation can cost you, first of all, your job and then can ruin your organization. Plan it well.
There are different kinds of transformation: it is not necessarily an OSS and BSS. It can be OSS only, BSS only, or Both (complete OSS and BSS), Inventory consolidation, Process consolidation, Service transformation, We will dive more in this subject on our future posts – STAY TUNED.